welcome to Restcare
We hope that you will find the following information helpful. If you wish to discuss anything further, please do not hesitate to contact us. The following should be read in conjunction with our brochure and statement of purpose.
Choosing a Home
From our experience choosing a home is as tough a decision as any other you have faced during your life, it can be a long and sometimes very stressful experience. Our aim is to advise you of the services and facilities that we provide to help you to make an informed choice. When visiting our home it is advisable to have a list of questions prepared in advance, which will hopefully ensure that we cover any queries that you may have before you leave. We encourage you to bring a friend or friends and relatives with you and with a little prior notice; you will be welcome to stay for lunch. We can also arrange for you to come in for day care to enable you to experience the home at first hand prior to making a decision and some guests have also found it useful to come in for respite prior to making a decision.
Moving to a New Home If you decide to come and live in our home, we will do everything we can to make your move as comfortable as possible. From the moment you arrive staff will be on hand to help you settle in. Your ‘key worker’ will discuss your individual needs and preferences to enable us to get to know you.
If you would like any further information you can contact us as follows:
The Old Vicarage
Tel: 01278 653056
Philosophy of Care
Restcare is committed to providing the highest standard of care and has been accredited with the prestigious Quality Rating Status by Somerset Social Services. QRS was introduced by Social Services as a flagging system to highlight homes throughout the county that operate to the highest possible standards. We have also received the Investors in People award for our commitment to staff training and development, a crucial area in ensuring that we continue to provide the best possible care to our guests.
Please refer to our Statement of Purpose for details about our aims and objectives and Philosophy of Care.
The Old Vicarage nestles in the heart of the Somerset countryside. Located within its own beautifully landscaped grounds it provides a haven of rest for those who prefer the peace, which a rural setting provides.
The ‘original’ Vicarage was designed and built in 1883 for the Daniel family, the then owners of the manor. Over the years the original design has been extended and modified to reproduce a spacious, elegant dwelling, which still maintains its original character.
In addition to rooms in the main house we also offer accommodation in one of our six ‘cottages’ for those seeking greater independence. Set in the grounds, they provide extensive accommodation with their own kitchenette, bathroom, double bedroom and lounge with views of the landscaped gardens.
Please see enclosed information for further details of accommodation.
Our guests come from varying backgrounds for a variety of reasons. Some residents seek the company of others because they have been lonely at home; others need assistance with their daily activities because they can no longer manage on their own. Whatever the reasons, we will ensure that we develop a care programme to suit the individual. We welcome both guests who are self-funding and those receiving financial assistance.
Most of our guests are permanent but we also offer short-term care for those needing some respite. The home operates a day care program. Day care is an excellent way of seeing what is on offer before making a decision to come in to the home permanently and often works as a useful way of making friends and familiarising yourself with the different aspects of the home.
Staff are on hand to assist you with personal care needs 24 hours a day. The district nurse team visits the home when necessary and provides a good support network when nursing assistance is required. You will be able to retain your GP if s/he practices in the area. Should you need to change your GP this can be arranged for you.
During your first day a full assessment of your physical and social needs will be carried out. It is important that we also get to know your likes and dislikes and general preferences so that we can meet your needs appropriately. Your family can also be involved with your plan of care should you so wish. Your care plan will be regularly evaluated to ensure that it continues to meet your needs. You will be assigned a ‘key worker’, who is a member of the care staff who will have a particular responsibility for your well being within the home.
Safety and Well-Being
At Restcare the safety of our staff and guests is paramount. We operate a no smoking policy within the home. Any items of an electrical nature need to be checked by either an electrician or our Maintenance Manager prior to their use in the home.
Our staff are regularly updated on moving and handling techniques and fire safety and will ensure that these are communicated clearly to you. We ask that you co-operate with us to ensure that we maintain as safe an environment as possible for all.
At Restcare we pride ourselves on our commitment to staff training and development. The Old Vicarage is an assessment center for the Diploma in Health and Social Care enabling us to work to the required standards with ease. The Investor in People Award and Quality Rating Award also confirm our commitment to providing a high standard of care.
Please see our Statement of Purpose for further information.
Avocacy scheme – We can assist you to access an advocate through Age Concern please ask us for information.
Chiropody / Dentist / Optician – We can arrange for you to visit these professionals or arrangements can be made for them to visit the home. Please ask for details of their charges.
Clothing – Please ensure that all clothing is clearly marked prior to admission. We cannot be held responsible for lost items if they are unmarked.
Fees – The fee covers your personal care, laundry (apart from dry cleaning), meals, heating and TV license. You are expected to pay for your own telephone bill, personal clothing/shopping, toiletries, hairdressing, newspapers and magazines. We request that our fees are paid by standing order on the first of each month. Our fees are required one month in advance; an invoice will be issued until the standing order commences.
A contract will be issued prior to your stay with us. It is a legal requirement that we issue you with a contract and it is important that you read the terms and conditions before signing. The Manager will be pleased to answer any queries you may have.
Fire Alarms – Staff will inform you of the weekly fire alarm test. Should the alarm sound at any other time please remain calm and await instruction from the staff.
Gardening – We have included this hobby in our leisure programme and it continues to prove very popular. An individual approach means that all residents are able to participate in some way should they wish to, despite varying levels of ability due to various physical restrictions.
Hairdresser / Barber – A hairdresser visits the home weekly, alternatively arrangements can be made for you to visit your own stylist or for your stylist to visit you if they are willing.
Insurance – Residents’ effects are insured for up to £1000 under Restcare’s policy (Terms and conditions apply). Should you have items in excess of this figure we would advise you to take out your own policy. Age Concern as well as many other companies can offer a policy. If you would like further information, please ask for details.
Library – A mobile library visits The Old Vicarage every three weeks.
Newspapers and Magazines – These can be delivered daily and you will receive an invoice from the newsagent monthly.
Pets – We are happy to consider accommodating your pet. Much will depend on your accommodation in the home and the type of pet you have. The Manager will be happy to discuss this with you prior to admission.
Residents’ Meetings – Our guests decide how often they want their meetings, generally they are four monthly and are open to all the residents. The Manager and one other member of staff attend. These meetings are an ideal opportunity for the residents to be involved in the running of the home and general decision-making. Minutes are always available should you wish not to attend or are unable to for any reason. Any issue can be discussed privately with the Manager.
Shop – We ‘hold’ a selection of toiletries, confectionery and other items for purchase and can also order items for individuals as required. We can arrange shopping trips for you or for items to be purchased on your behalf should you so wish. A clothing retailer visits The Old Vicarage every few months.
Social / Leisure Programme – We provide extensive opportunities for guests to maintain their interests and, in fact, develop new ones. Please ask for further details. We are always looking for new ideas.
Telephone – Installation can be arranged for your own telephone in your room. You would be responsible for connection fee and running costs and BT would send the bill directly to you. Alternatively, the Home has a pay phone, which takes in-coming calls as well enabling you to make calls.
Televisions and Videos – These are available for use in some lounges, alternatively, we can arrange for you to have your own set in your room.
Visitors – We encourage open visiting but request that visitors avoid meal times if possible. If visitors are planning to visit after 9pm, we request that, for security reasons you inform the Home in advance. Family and friends are encouraged to participate in all aspects of the care of their loved one including, outings, our social / leisure programme and entertainment. Our regular relative / friends meetings enable good communication between staff and visitors and help the home towards our aim of ‘getting it right’.
At Restcare, we pride ourselves in the high standard of care that we provide. We believe that by actively involving our guests in the running of our Home and seeking your comments and views on decision-making, we can provide the environment that you want. Our team aims to promote a sense of well being within guests by encouraging independence and good physical, mental and emotional health.
Word of mouth is the best medium for advertising; please ask to see our letters of thanks for confirmation of the quality of care that we provide. We will also provide you with copies of our inspection reports from the Care Quality Commission. Please talk to our guests and their visitors.
Thank you for taking the time to read through the information we have provided, if we can be of any further assistance. Please, feel free to contact us to discuss your needs and we will endeavor to meet with you as quickly as possible to discuss your enquiry further.
If you experience difficulty in reading any of the information provided by Restcare, then please contact us and we will provide either larger print copies or audio copies of the requested information.
14 November 2017
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CQC regulates Restcare Services (SW) Limited to provide care at The Old Vicarage.
Click here to download our latest report.
- We checked this service was likely to be safe, effective, caring, responsive and well-led during registration. See registration.